Delivery & Logistics

Shipping Policy

We ship fine wines and spirits worldwide from two dedicated hubs — France for European and international customers, Switzerland for Swiss residents. Naturally, every bottle gets the care it deserves.

At Wines & Spirits SA, we treat logistics as a core part of the experience, not an afterthought. Indeed, our dual-hub strategy reflects a simple reality: serving collectors in 25 countries from a single warehouse would mean higher costs, slower transit, and unnecessary customs complications. Therefore, we operate from both France and Switzerland to offer each customer the most direct, cost-effective route possible.

Our Logistics Network

Two Hubs, One Promise of Quality

Rates & Transit Times

Shipping Rates by Destination

Below, all rates appear in CHF and scale with the number of bottles per order. Of course, exact rates display at checkout once you enter your delivery address. For oversized formats (magnums, jeroboams), wooden cases, or special requests, please contact us directly.

For larger orders, collector allocations, full wooden cases, or unlisted destinations, please contact us for a personalised quote. In addition, we regularly arrange dedicated shipments to Asia, the Middle East, and North America.

Packaging & Handling

How We Protect Your Bottles

We pack every bottle in a purpose-built multi-bottle shipper with individual cardboard or foam compartments. Furthermore, fragile collector items — vintage wines over 20 years old, limited-edition whisky, magnums, and bottles with damaged labels or compromised foils — receive additional inner protection with bubble wrap, kraft paper, and reinforced outer cartons.

For orders of six bottles or more, we use certified SafeCargo® cases tested for drop resistance. Moreover, when shipments cross temperature extremes — notably during summer months to Asia, the Middle East, or the southern United States — we offer thermal insulation on request to protect against heat damage.

In addition, we fully insure all orders during transit. In the rare event of breakage or loss, we will issue a full replacement or refund upon receipt of photographic evidence and the carrier’s damage report.

Important Conditions

Before You Order

Age Verification

All our deliveries require the recipient to be of legal drinking age in their country of residence. Specifically, an adult of legal age must sign upon delivery. As a result, we reserve the right to cancel any order if we cannot confirm age verification. Notably, under Swiss law, selling alcohol to persons under 18 is prohibited.

Customs Duties & Import Taxes

For deliveries within the European Union shipped from our French hub, EU VAT is pre-paid and no additional customs clearance applies. By contrast, for all deliveries outside the EU and Switzerland — including the United States, Canada, Japan, Singapore, Australia, the UAE, and other international destinations — the recipient bears sole responsibility for any applicable import duties, VAT, excise taxes, or local handling fees, as our General Terms & Conditions state. Therefore, we strongly recommend checking your country’s alcohol import regulations before ordering — indeed, some destinations require a specific import license for private customers, particularly the United States and certain Asian countries.

Order Processing Time

For orders placed before 2:00 PM CET on business days, we process them the same day. However, orders placed on weekends or Swiss public holidays move to the next business day. As soon as your parcel leaves our warehouse, you will receive a tracking number by email.

Local Pickup in Switzerland

Swiss customers can choose to pick up their order directly at our Eclépens location by appointment. Of course, this option is free of charge and allows you to collect rare bottles the same day in many cases. After placing your order, please contact us to arrange a convenient pickup time.

Returns Policy

Due to the nature of our products — rare, limited-edition, and often temperature-sensitive fine wines and spirits — we do not accept returns once we dispatch an order and the parcel has been opened. However, in the case of a bottle arriving damaged, leaking, or materially different from the product ordered, please contact us within 48 hours of delivery for a full replacement or refund. Above all, photographic evidence is required.

Still Have Questions?

We’re Here to Help

For shipping quotes on bulk orders, full cases, allocations, or delivery to unlisted destinations, please don’t hesitate to contact us. Indeed, we reply to all inquiries within 24 hours on business days.

Last updated: April 2026 · Wines & Spirits SA — VAT CHE-373.740.531